Visitors to the Marble Arch Mound have already been offered refunds after Westminster Council admitted “teething problems” with the much-maligned new £2m attraction.
Many visitors were left distinctly unimpressed with the huge man-made ‘mountain’ next to Marble Arch at the corner of Hyde Park after it opened on Monday (July 26).
But just a day after it opened to the public, Westminster Council said parts of it are “not yet ready for visitors”.
READ MORE: ‘I visited Marble Arch Mound and can’t understand how it cost £2m’
Anyone who has booked a ticket for the first week will be contacted and offered a refund, as well as a free return ticket.
How the mound was supposed to look…
…and what it actually looks like
The 25-metre tall mound, designed by Dutch architects, was supposed to give views of Oxford Street, Hyde Park, Mayfair and Marlyebone, but some visitors found them sorely lacking.
Others, having seen pictures of the costly mountain on social media, asked: “Is this a joke?”
There were also complaints that work on it appeared to be ongoing – with the promised light display, interior cafe and exhibition space still nowhere to be seen.
Westminster Council launched the project as part of a plan to entice shoppers back to Oxford Street and the surrounding area now that Covid restrictions have been eased.
Onlookers have pointed out that the mound already looks a bit threadbare
In a statement, Westminster Council said: “We are aware that elements of the Marble Arch Mound are not yet ready for visitors.
“We are working hard to resolve this over the next few days.
“In light of the delay, we are offering anybody who has booked a visit during the first week a return ticket free of charge so that they can enjoy the full experience including the Lightfield art installation, M&S Food, and the landscape once it has had time to bed in and grow.
“People who visited the mound today, and people who are booked for the rest of the week (including the weekend), will be contacted and offered a refund and a free return ticket so they can see the mound at its best.
“Anyone who has booked a visit this week can go up the mound as planned and then still take advantage of the free return ticket.
The £2m mountain was planned by Dutch firm MVRDV
“The mound is a living building by design.
“We’ll continue to adapt and improve London’s newest outdoor attraction and resolve any teething problems as they emerge.
“We’re sorry for the delay and look forward to welcoming visitors when they’re ready to enjoy all the mound has to offer.”
What do you think of the mound? Let us know in the comments below.